Support Center

We're here to help.

Frequently Asked Questions (FAQ's)

Where is my password?
I logged in. Now what?
Is the system working? I keep seeing the same questions.
Can I make the text box bigger?
How can I access the parents' dashboard so I can see my student's progress?
I entered my email and nothing happens. How do I set up my browser to use Foundations for ISEE practice?

Don't see your question? Call (310)207-4225.


Where is my password?

If you completed registration, be sure to check your junkmail folder for email from . That message will contain your password. Remember, you need to start (and complete!) the registration process to make sure you receive a password.


I logged in. Now what?

After logging on, the Rkids application should appear in a new window. So make sure you do not have pop-up windows blocked! If you do, the application will not appear. Or, many users have their browsers set to open in a new tab. If that's the case, the Rkids window may appear behind some of your open tabs.


Is the system working? I keep seeing the same questions.

It's working! Foundations includes a timed practice which is then followed by an untimed review of the same questions before they move on to the next assignment.


Can I make the text box bigger?

Many computers and browsers will let you increase the text box size. On a MacBook, using Firefox, simply use normal controls such as command plus and command – in order to adjust the text box size and font.


How can I access the parents' dashboard so I can see my student's progress?

You will need your parent login and password. Once you log in, you will see the Application tab at the top of the page.

When you do, you will see the Application Menu at the left of your screen.

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If you have one student enrolled in the course, his or her name will be at the top of the page. If you have more than one student, you will need to go to the pulldown menu above the blue Open/Close Application Menu and choose the student whose information you which to peruse first.

If your student has logged in and practiced any of the assignments, the Application Menu to the left will show more choices.

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If you want to see how your student’s work history for Foundations, click on Foundations Reporting. You will see numerous reports available.

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The Tab listed current will provide colored gauges indicating time used and accuracy. (That page also provides instruction on how to interpret the images.) Other tabs, such as the one labeled Detail, will provide more in depth reporting. The last tab offers an explanation on how to understand the Foundations reports.


I entered my email and nothing happens. How do I set up my browser to use Foundations for ISEE practice?